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About Us

We help people find a way forward

We can all face problems that seem complicated or intimidating. At Citizens Advice Swale, we believe no one should have to face these problems without good quality, independent advice. 

That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We give advice to millions of people

We’re part of a network of independent charities that offers confidential advice online, over the phone, and in person, for free.

When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial.

We speak up for our clients

No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today.

With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people.

We see how problems can be linked. By helping people with the underlying cause of their problems and making sure they don’t get worse, we save the government and public services hundreds of millions of pounds every year.

We make a difference

Our impact in 2023

Our team

The majority of the workforce are volunteers. We’re always looking for new volunteers to join our friendly team. Our paid staff includes management, administrators, advice session supervisors and specialist advisers.

Trustee Board

A Board of up to 15 members oversees policy and planning. The members of the Trustee Board are also volunteers drawn from the local community with three nominated by Swale Borough Council and one by Faversham Town Council.

Advice Quality Standard certified

The Advice Quality Standard is the quality mark for organisations that provide advice to the public on social welfare issues.

Cyber Essentials certified

2024-2025 Cyber Essentials certification

Disability Confident Committed

Annual Report

View our Accounts and Annual Reports.