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About Us

We provide free, confidential, independent and impartial information and advice to people of Sittingbourne, Sheppey and Faversham to help resolve their legal and money problems.

We are an independent charity run by local people, many of whom are volunteers. We are funded by donations and grants.

We have three branches in Faversham, Sheppey and Sittingbourne. As well as providing drop-in services for clients most weekdays, a phone enquiry line is available four days per week and we offer advice by email.

Appointments are available for a range of support including benefits, debt, housing, a duty solicitor and form filling.

The quality of advice given to clients is assured through adhering to the Citizens Advice Membership Scheme.

Our Staff

We have 18 paid staff including management, advice session supervisors, specialist advisers and outreach advisers.

The majority of the workforce are volunteers with over 50 volunteer advisers during the last year. We are always looking for new volunteers to join our team.

Trustee Board

A Board of up to 15 members oversees policy and planning. The members of the Trustee Board are also volunteers drawn from the local community with three nominated by Swale Borough Council and one by Faversham Town Council.

Advice Quality Standard certified

The Advice Quality Standard is the quality mark for organisations that provide advice to the public on social welfare issues.

Annual Report