Our client is a pensioner who was widowed last year, and their elderly parent also passed away. They now live alone, in receipt of state pension, pension credit, housing benefit and attendance allowance. They live in an old draughty property, with a private rent of around £1300 per month. They have been receiving additional housing […]
Our client has severe mental health conditions. Our client lives with their parents who have been very supportive but are elderly and struggle to help look after our client’s young children. Over time our client has found themselves with debts out of their control. Our Money Adviser completed a benefit check and found our client […]
Our client is single with one child. They have severe complex mental health issues, which has led to their employer dismissing them. Their income has therefore reduced and they are in the process of having their benefits reviewed. They live in a private rented property and had completely run out of heating oil. They are […]
Our client is single, has 3 children, and is unable to work due to health issues. They live in a private rented property, which is off mains gas. They use oil for their heating, but it was really low in the tank. They had no funds to be able to get a delivery. With the […]
Our client came to us as they had recently moved into a new home which was heated via oil. Our client was unaware that they had to purchase oil in bulk, with prices starting at around £300 for half a tank. Our client was on a low income and had borrowed money for moving costs […]
Our client was referred to us by the homeless team after being placed in temporary accommodation after a period of rough sleeping. Our client was treated for serious mental health conditions and as part of their rehabilitation it was recommended to deal with their debts. Our client attended a debt appointment and decided they wanted […]
Our client was made redundant last year after 15 years of work. Since then they’ve tried to keep on track with their debts, however they now find themselves in a position where they need assistance. Our client received a fuel voucher and was very grateful for the service they received from our energy adviser. Well […]
When our client recently moved into their new home, they faced the challenge of settling in without essential household items and very limited income. They reached out to us for help, asking if there were any grants or vouchers available. Thanks to the British Gas Energy Trust’s White Goods Fund, we were able to secure […]
Our client came to us with debts totalling over £50,000 but didn’t want to go bankrupt. They had a full-time job up until a few years ago when they had to leave work to become a full-time carer for family members. They were unable to afford to pay their debts so our specialist money adviser […]
“I want to say thank you to your adviser for all the help and support she has provided for me, and how she has gently nudged me in the right direction. I feel more positive and able to take steps to improve my situation. I’m very pleased to announce I’ve taken a voluntary role which […]
