Our client had a number of catalogues and loans they were struggling to pay due to an increase in living costs. We went through a budget plan with them to determine how much available income they had after paying essential expenditure, other household bills, travel, communications and leisure, housekeeping and personal costs. Our client has […]
Our client is single. Their child has just left education, and therefore their income is reducing by a considerable amount. Both our client and their child have health issues, neither are able to work, and they’re struggling financially. After speaking with our client to determine how we can support them, our adviser: Issued a fuel […]
Our client was referred for a foodbank voucher. They are unable to work due to health issues and have debts of over £4,000, for which they are already making some payments. Our client had already been assisted to apply for a fridge/freezer, but on further investigation our adviser realised they were also in need of […]
Our client got in contact with us to request a fuel voucher, as they were due to run out that day. Our client is single and has health issues which are a huge worry for them. They are unemployed, looking for work, and have a debt management plan for their debts. Our adviser: Issued a […]
Our client was referred by Adviceline, seeking further advice about Universal Credit. When speaking with the client, they did not required UC advice, as they had already made a claim. On further investigation, it was clear that the client was struggling to afford fuel. Our adviser issued fuel vouchers for £79, requested a £100 prepaid […]
Our client is single, has severe health issues and is unable to work. Our client has been borrowing a small fridge and a small freezer, but they were not in very good condition. Our adviser applied to the British Gas Energy Trust White Goods Fund for a tall fridge/freezer, which was delivered, but unfortunately the […]
“I worked out how much my recent client could potentially achieve: by maximising income, making claims for benefits, Watersure tariff and with our fuel support and energy advice, if they did everything and it was successful, could have an outcome in year one of £18,433, which would be great for the client. I also encouraged […]
Our client is living in an overcrowded Housing Association property and is in deficit after receiving their income. They have been affected by the cost of living and their adult children moving back home unexpectedly. Our Money Adviser completed a benefit check which highlighted a number of ways our client may be eligible for additional […]
Our client has speech and learning difficulties and can’t read or write. They received an on-the-spot fine for dropping a cigarette, which escalated to £200 and was causing them a lot of anxiety. Our Money Adviser wrote to Swale Borough Council explaining the client’s situation and that she believed the fine to be issued unfairly […]
Our client has recently had their Debt Relief Order approved for £24,000. This has come as a great relief as they have been struggling for a number of years to get on top of their debts. Our client is single and lives alone with no family. Initially they were working but a health condition made […]
