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Success: Even the smallest issues can be a big worry


Our client has speech and learning difficulties and can’t read or write. They received an on-the-spot fine for dropping a cigarette, which escalated to £200 and was causing them a lot of anxiety. Our Money Adviser wrote to Swale Borough Council explaining the client’s situation and that she believed the fine to be issued unfairly as our client didn’t fully understand the situation. We’ve just heard that the council has agreed to cancel the fine. Not a ‘big money’ success story, but a great outcome for our client who has been worrying about this.

Well done to Sally, our Money Adviser.